Privacy Policy

Effective Date: January 1, 2025

​

At Hero Steel USA, LLC, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with our services related to the design, sale, and provisioning of steel structures and related services.

​

1. Information We Collect

​

We may collect the following types of information:

​

Personal Information:

• Name

• Email address

• Phone number

• Mailing address

• Company name (if applicable)

Non-Personal Information:

• Browser type and version

• IP address

• Geographic location (city/state)

• Pages visited and time spent on the site

• Referring website URLs

Transactional Information:

• Inquiries submitted through contact forms

• Quotes requested

• Purchase history (if applicable)

​

2. How We Use Your Information

​

We use the information collected for the following purposes:

​

• To provide and improve our products and services

• To respond to your inquiries and requests

• To send quotes, invoices, or transaction details

• To communicate updates, promotions, or important notices (only with your consent where required)

• To enhance your website experience

• To ensure website security and prevent fraud

• To request ratings and reviews of products and services

• To follow up with you after communicating via live chat, email, phone, or text

​

3. Sharing Your Information

​

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Trusted service providers (e.g., web hosting, email marketing & customer relationship management tools, etc.) under strict confidentiality agreements

• Law enforcement or government authorities when required by law

• Business partners only when necessary to fulfill your request (e.g., suppliers, third-party shipping, or installation providers)

​

4. Cookies and Tracking Technologies

​

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and help us understand customer behavior through behavioral tracking technologies. You can manage your cookie preferences through your browser settings. 

​

5. Data Security

​

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All transactions are processed through secured gateways and are not stored or processed on our servers. 

​

Note: We do not market to children or anyone under the age of 18. This site is intended for use by adults 18 years old or older. 

​

6. Your Rights

​

Depending on your jurisdiction, you may have rights including:

• Accessing your personal information

• Requesting corrections or deletions

• Opting out of marketing communications

• Withdrawing consent at any time

To exercise any of these rights, please contact us at info@herosteelusa.com.

​

7. Third-Party Links

​

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before submitting personal data.

​

8. Changes to This Policy

​

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

​

9. Contact Us

​

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Hero Steel USA, LLC
5200 NW 33 Av #1005 Fort Lauderdale, FL 33309
info@herosteelusa.com
+1-727-777-HERO (4376)